How can we help?
A real person at the desk during opening hours, a form that reaches the team any time, and a reference number for anything that needs following up.
Support centre
Pick the door.
The fastest way. Answered during opening hours.
Call PadelPoint+971 55 449 4830
Raise a complaintTell us what happened. You get a reference and a reply.
Give feedbackGood or bad, it reaches the management team.
Booking supportChange, cancel, a slot that is not showing.
Payment issueA charge you do not recognise, a refund, a receipt.
Tournament helpRegistration, partners, levels, the draw.
Coaching supportSessions, packages, rescheduling.
Booking · payment · tournament · coaching
Send it to the desk.
Everything here lands in the club’s own system with a reference. During opening hours WhatsApp is faster; this form works at 3 a.m.
Raise a complaint
What happened?
Tell us what went wrong and what you would like us to do. Every complaint gets a reference, an owner on the team, and a reply.
Feedback
Tell us what to keep. Tell us what to fix.
Two lines are enough. Feedback goes to the management team every day.
FAQs
Asked at the desk, answered here.
How do I book a court?
On Playtomic (the club’s courts, live availability, pay in the app), on WhatsApp with your day and time, or by calling the desk. Sessions are ninety minutes.
What is the cancellation policy?
Bookings made in Playtomic follow the cancellation window shown there at the time of booking. For WhatsApp and desk bookings, message the desk as early as you can — the earlier the notice, the easier it is to release the court.
I do not know my level. What do I do?
Book a leveling session: sixty minutes with a coach, then a Playtomic level that is yours. Until then, tell the desk “not sure” and you will be placed carefully.
Can I come alone?
Yes. The Monday social places you by level, and the desk keeps a list of players looking for a fourth.
Do you rent rackets?
Yes, at reception. Shoes with a non-marking sole, please.
Where do I park?
Free parking on site, at both facilities.
Lost something?
Message the desk on WhatsApp with what, when and which court. Lost items are kept at reception for two weeks.
Cancellation policy
Playtomic bookings follow the cancellation window shown in the app when you book. Desk and WhatsApp bookings: message as early as you can — the earlier the notice, the easier it is to release the court.
Lost & found
Message the desk with what, when and which court. Items are kept at reception for two weeks.
Report a lost itemWrite to us
[email protected]
Al Quoz Industrial Area, Dubai